Question 1

How often should a hot tub be professionally serviced?

Accepted Answer

We recommend a Full Service annually, supported by a Refresh Service approximately every four months.

Question 2

What does a Full Service involve?

Accepted Answer

A Full Service is a comprehensive inspection, deep clean, drain, refill and equipment check.

Question 3

What is a Refresh Service?

Accepted Answer

A Refresh Service includes a routine drain and refill, filter clean and complete water balance.

Question 4

Why does regular maintenance matter?

Accepted Answer

Regular professional maintenance supports hygienic water, reliable operation and early identification of developing problems.

Question 5

How often should filters be cleaned?

Accepted Answer

Rinse filters regularly according to use and inspect them for wear. A deeper clean forms part of suitable scheduled maintenance.

Question 6

Can StarLuxe maintain a hot tub it did not supply?

Accepted Answer

StarLuxe works on a wide range of makes and models. Share the make and model when enquiring so the team can confirm suitability.

Hot tub maintenance

Hot tub maintenance FAQs